Any digital dating services provided by the Cintiletpayu platform will incur a fee. Depending on your chosen subscription type, this charge will re-bill on future statements. 

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Why does my bank statement have a charge for



Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.

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Cintiletpayu is an established digital platform that allows users all over the world to meet new people and enjoy digital dating with a secure, satisfying solution.

The platform associated with your subscription can be easily located by providing us with the email address that you signed up with.

Submit a Query

“Why am I being charged?”

Your chosen membership to Cintiletpayu requires a fee in order to access the platform, this is why a charge is showing on your statement. 

“I am trying to pay. Why is my card being declined?”

Your transaction may be temporarily denied to the sensitive nature of Cintiletpayu's sites. If so, please contact your bank to continue with the transaction. 

Want to stop mobile billing? Just text STOP to 89595 to cancel any future payments. 

“I pay via my mobile phone provider. How do I cancel?”

“How do I cancel my subscription?”

Cancel your membership and any future payments by visiting the Cancellation options via your profile settings. 

“What are the benefits of VIP Membership?”

As a VIP member you will get a lot more out of the site, including unrestricted message options, access to all media, unlimited photo uploads, private chat in the chatrooms, appearing high in search results and access to enhanced search features.

“How can I pay for membership?”

Initiate full VIP Membership by upgrading your account at any point via the Membership page.